We want you to enjoy the items you purchased from Laptop-coolers.com, if you ordered the wrong part or need to return it for any reason, do not worry. Just send it back to get money back or exchange. Customers will need to send their products to our warehouse in China.
If the item purchased from Laptop-coolers.com turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 90 days since receipt date, you may return the item for replacement or full refund. Customers may get a return shipping fee reimbursement. Return shipping fee reimbursement should be less than $20. The maximum of return shipping fee reimbursement is $20. If a reshipping is requested, we will assume the reshipping postage. Please choose an inexpensive shipping method with available tracking number to return the product if possible. If the shipping method with available tracking number is expensive, you may send it back to us with the non-tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved.
If the item becomes defective after 90 days since receipt date, customers can still send the item back to us for replacement. We will resend a new replacement after receive the returned package. Customers should cover the shipping cost both two ways. Customers do not cover any handling fee, only the shipping fee. Please choose an inexpensive shipping method with available tracking number to return the product if possible. If the shipping method with available tracking number is expensive, you may send it back to us with the non-tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved.
If you receive wrong item different from the item you ordered, you may send it back to us. Customers may get return shipping fee reimbursement. Return shipping fee reimbursement should be less than $20. If you like the wrong item, you can keep it and Laptop-coolers.com will give you 40% discounts of its listed price. We will ship your original item in your order once we get your payment.
If you are not satisfied with the item purchased from Laptop-coolers.com, you can return it for refund within 7 days after you receive it, and you should cover the return shipping fee. Please make sure the product you return is complete and in good condition with all original parts and accessories in the original box, and will not affect our secondary sale. A 10% restocking fees will be deducted from the refund.
Laptop-coolers.com will send the missing item to customer once we check it. If the item is out of stock, full refund of the item’s price will be issued. Customer should contact our customer service within 7 days since receipt date. Please keep the package if this happens, because we may need it to solve the problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility, we will refuse to solve this kind of problem.
If the status of shipment is not updated and you still do not get the item after 60 days since the shipment date, we will resend the item to you.
Customer can return the item dead on arrival or item damaged on arrival (physical damage or scratch) within 5 days since receipt date. If a reshipping is requested, the warranty period will be re-counted from the next receipt date.
In this case, please kindly provide us with proof as below:
Please write the RMA number clearly on the outside of package and send it back to this address.
Qiankunyuan Technology Co., Ltd.
Block B, building #10, Songbai Road #705, Guangming New District
Shenzhen, Guangdong 518107
Refunds will be issued back to the original payment method. The refund will be issued the same day as we receive your returned product. If the product is not required to be returned, the refund will be issued on the same day as we specify to you by email. Depending on the payment method, it may take 5 to 7 business days for the bank to process the credit to your account.